Cancellation & Refund Policy

Cancellation requests

Requests to pause or cancel a project should be made in writing. Taoshiflex Studio will confirm the effective date and the project status at that point.

Work already completed

Amounts attributable to completed work, approved milestones, committed third-party costs, or other non-recoverable project expenses are taken into account before any refund is considered.

Refund review

Any refund is assessed against the applicable project agreement, work completed, payments received, and unavoidable costs already incurred.

Project-specific terms

If an approved proposal or agreement contains specific cancellation or refund terms, those project-specific terms take priority.