Policy / Version 2
Support & Maintenance Policy
The difference between included post-delivery support and ongoing maintenance services.
- Effective date
- September 4, 2026
- Current version
- 2
Included support
Any post-delivery support included with a project is limited to the period and scope stated in the proposal, quotation, or Client Workspace.
Ongoing maintenance
Hosting administration, monitoring, content updates, dependency upgrades, integrations, ongoing optimization, and new feature work require an active maintenance arrangement unless expressly included in the project scope.
Support requests
Support requests should identify the affected service and, where relevant, include expected behavior, actual behavior, screenshots, error messages, and reproduction steps.
Third-party services
Issues caused by external platforms, hosting providers, payment providers, APIs, or other third-party services may depend on those providers' availability and terms.